Call Center Services
Value-added services with no compromise on quality.
- Real time Reporting
- 100% Recoding
- High-quality Monitoring system
Call Center Services
Key Differentiators
- Inbound Call Center Services
- Outbound Call Center Services
- Telemarketing Services
- Technical Support Services
- Disaster Recovery Services
- Email Support Services
- Chat Support Services
- Online Tutoring Services
Key Differentiators
- Quality Monitoring
- Call Center Security
- Call Center Infrastructure
- Transition Management
- Call Center Process Flow
- Call Center Recruitment
- Call Center Training
- Operational Transparency
- Call Center Case Studies
- Inbound Call Center Technology
- Outbound Call Center Technology
- Call Center Network Transport
Customer Testimonials
"I have been working with Flatworld Solutions and I have been completely satisfied. The representatives are quick and easy to work with. I think both our companies have a strong partnership"
Spokesperson,
Technology Solutions company in US
A Health Insurance Company Benefits from Flatworld Solutions’ CATI Services - A Success Story
The Customer
Flatworld Solutions carried out a pilot project that involved interviewing 2000 clients of its customer – an established health insurance provider in the State of North Carolina - and 4000 clients of its customer’s competitors. The respondents were interviewed to understand their preference for “referral management” with regard to a particular health insurance plan. The survey methodology used by Flatworld was that of a Blind Phone Survey. Some of the challenges that Flatworld came across during the exercise were:
- The customer's offerings had to be positioned amidst several other products and services existing in the market.
- 5 different quotas in different segments, across the 2000 surveys, had to be attained.
The Challenge
- The team at Flatworld designed a specific training program and a process, which included a 15 minute survey consisting of 18 questions. Out of the 18 questions, 15 were multiple-choice questions, while the rest were open-ended questions.
- The following conditions were adhered to: Respondents could not be employees of a hospital, physician or advertising/marketing firm. This was done to refrain from getting biased results. 15 interviewers executed the survey successfully in a span of 4 weeks.
Flatworld’s dedicated Quality Check professionals verified all the voice and data screen records.
The Results
- Flatworld Solutions successfully created interview screens using Industry Standard CATI Application.
- All the voice and data screens were captured and presented to the customer.
- The dynamic team at Flatworld finished the project with one week to spare, with 99% accuracy.
- The project was completed within the budget specified by the customer, resulting in over 40% savings in costs as compared to a US based CATI center.
- Flatworld achieved about 91% conversions as against the customer's expectation of 70% conversions.
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