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- BOL processing for a US based logistics company
- Case Study on Outsourcing Call Center
- Case Study on Call Center services
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- The New Flatworld
- Offshore Outsourcing
- 9 Steps to Secure Outsourcing
- The Business Ecospace
- Business Visa to India
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- Concerns of Outsourcing to India
- Growth of Rural BPOs
- Latin America - Emerging Outsourcing Destination
- Changing Landscape of Offshore Analytics
- Communication Failures in Outsourcing
- Analytics Outsourcing
- Levels of Customer Satisfaction
- Rules for First Outsourcing Project
- Growth of Outsourcing
The World Is Getting Flatter
In today's increasingly-globalized economy, improving financial efficiencies by increasing profits and reducing costs is no longer an option, but a requirement. Globally, gaining a competitive advantage is a key business goal, and if corporations do not make adjustments, new waves of technological change are threatening to upend 'business as usual'. Businesses are looking for every possible advantage they can use to get ahead and stay ahead.
Moving through the 2nd decade of the Internet Age, we have already seen many new, different ways of working, communicating and doing business—overcoming hurdles such as geographical borders, cultural differences, disparate economic systems, transportation bottlenecks and entrenched bureaucracies. There is a work force in Amritsar providing solutions in Atlanta, a team of analysts in Manila charting solutions in Brisbane, and another in Lima helping Spanish speakers from Miami—all in real time. The business world has become smaller and the labor force has grown across geographical divides.
A Little History
Flatworld Solutions was started, and continues to grow, with one purpose: to provide a complete range of Information Technology services to the global business community, from the most cost-effective global locations, giving the highest qualitative and financial value to our customers. Starting with data entry processing in 2006, Flatworld Solutions offers 14 different IT services today, ranging from the relatively simple to the most complex processes.
Details That Matter
Our delivery model features an inclusive strategy: by choosing low-cost cities around the world and mapping their labor potential and business environment, we can satisfy the qualitative requirements of our global customers at the best possible price. We have strategically positioned our delivery centers across the globe– in Asia, South America and Africa– to provide consistent, quality service to our customers, with redundancies in place to ensure continuity of business and the ability to handle spikes in workload and seasonal fluctuations.
Our workforce comprises a variety of skilled individuals with extensive domain knowledge, from design graduates to postgraduate engineers to business managers. Our customers reap the benefits of our 99% success rate in project handling. Flatworld teams offer plug-and-play benefits with mitigated risk, accountability, transparency and a Single Point Of Contact.
With a combined experience of over 50 years in the global IT industry, the people behind Flatworld Solutions have the experience and knowledge to provide tailor-made solutions to enterprises worldwide. It starts with understanding customer requirements, documenting customer processes, evaluating customer goals and developing a customized training program for customer-specific processes. We then transition specific processes to global locations without dropping the ball, establishing quality metrics, tracking performance and reporting progress—resulting in excellent customer service and satisfaction levels that create loyalty and enhance your brand.
Operational excellence is what defines Flatworld Solutions. Don’t take our word for it—we have over 800 customers that can vouch for our unbeatable combination of the above strengths—as well as our value proposition!
Working with Flatworld Solutions, you open the door to a wide range of specialized services across industries and verticals. What’s more, we bring our years of experience to the table, saving you precious time in assessing vendor capabilities, negotiating contracts and sorting out legal, compliance and SLA issues. We strongly abide by our core values of integrity, teamwork and excellence to develop enduring partnerships.
Welcome to the World of Possibilities. The World of Flatworld Solutions.
