Call Center Recruitment Strategies at Flatworld Solutions

Personality traits affect both productivity as well as quality of agents. We use several metrics to evaluate the potential productivity of the agents; these are done in a controlled environment and the results are calculated with indices such as call time, wrap up time etc. Our call center quality is gauged on the manner in which the call was handled, and traits that are critical in achieving productivity are observed.

3. Induction

The final step of the call center recruitment process is a comprehensive induction process covering:

• An introduction to Flatworld Solutions
• Basics of the BPO Industry
• Company Code of Conduct
• Security & Data Integrity
• Benefits & Perks
• Joining Formalities
• Baseline Evaluation
• Pre – Process Training
• Process Training

The benefits of working with Flatworld

• Higher annual sales production per rep
• Improved customer service ratings
• Lower voluntary and involuntary turnover
• Lower hiring costs

At Flatworld Solutions, goals/deliverables that are a part of the service level are broken down to individual units. Since the agents are the drivers of the program, we regularly monitor their productivity and quality in order to ensure consistent performance for our customers.

Expand Your Possibilities
Contact us now.