Call Center Services

Key Differentiators

Success Stories

Global Insurance Company Successfully Expands Operations
A leading general insurer in the U.S successfully expands its offshore BPO center with Flatworld’s disaster recovery services. Our customer benefited from seamless expansion and 99.99% reliable business continuity plans.

Leading Pharmaceutical Company Minimizes Operating Costs
Flatworld Solutions enabled a global pharmaceutical company to reduce operating costs by 40% and increase customer satisfaction with fast, reliable and quality customer support services.

Resources

Home Call Center Services

100% recording & operational transparency
Quality monitoring systems
Real-time reporting
Single tier call center management process
Value added benefits for $10 an hour,all inclusive

Call Center Services

Inbound Call Center
Services

Outsource inbound call center services to Flatworld Solutions and provide you customers with efficient and professional support on 24x7x365 days basis. Stay ahead of competition by not losing another customer.

Read more on Inbound Call Center Services

Outbound Call Center
Services

Flatworld Solutions can help you contact prospective customers, promote your products, verify sales and conduct surveys. Increase your business value and your profits with our outbound call center solutions. Outsource now!

Telemarketing
Services

When you outsource telemarketing services to Flatworld Solutions we will close your sales, create sales leads and get more customers. Outsource telemarketing services and see a significant increase in your sales.

Technical Support
Services

Outsource call center technical support services to Flatworld Solutions and we will provide your customers with level 1, 2 and 3 technical support. With efficient support on a 24//7 basis, your customers will be pleased.

Read more on Technical Support Services.

Disaster Recovery
Services

Choose from a disaster recovery plan that best suits your business. Take your pick from disaster recovery plans at the state level, site level and national level. We have expertise in cold, warm and hot disaster recovery services.

Read more on Disaster Recovery Services.

Email Support
Services

Are the important emails of your valuable customers going unnoticed? Don’t displease your customers by not answering them; outsource your emails support services to Flatworld. We will ensure that your emails are answered.

Chat Support
Services

Turn the visitors to your websites into customers with Flatworld’s efficient live chat support services. Our online support executives will answer your visitors’ queries, up-sell/cross-sell your products and convince them to buy. Outsource chat support services today.