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Offshore outsourcing can be defined as the system of collaborating with an external organization and assigning that organization to carry out some of your business roles. Usually the product or the service which has been outsourced would not be sold in the offshoring location; it would only be marketed in the outsourcer's country. Offshore outsourcing gives organizations access to high-quality services at lower operating costs.
There are basically three main categories in offshore outsourcing; business process outsourcing (BPO), infrastructure and technology outsourcing and software outsourcing.
Organizations usually outsource parts of its process, which is important, but not vital for the organization's stand. Processes like customer support, payroll processing are outsourced to save on costs. BPO's can be further sub-divided. Back office outsourcing is outsourcing the organizations internal roles, while front office outsourcing is outsourcing the organization's call center and customer support services. Call centers, help desks, finance and accounting services for the organizations internal operations are all examples of offshore outsourcing.
Infrastructure and technology outsourcing services generally include services that support an organization, such as, networking, technology services and support, etc. Offshore software development services include software development services. India, China and Russia are the three leaders offering software development services. India is one country which can handle huge projects and deliver it in time.
Based on the following factors, organizations usually choose whether to opt for offshore outsourcing or not. Organizations generally choose offshore outsourcing when the project or business process has functions that have to be regularly carried out. Other factors are if the work in the project can be transferred over the internet and if the project is easy enough to start up in the offshore country. Most organizations consider the cost factor, and choose offshore outsourcing to cut huge costs.
The numero uno country providing offshore outsourcing services is India. India provides services and support in almost all areas of operations. China and Russia come next in line, followed by Philippines, Egypt, Bulgaria etc. Most of these countries offer software support services, call center services, data entry services, programming services and many more support services.
Flatworld Solutions, a pioneer in outsourcing has been providing technology-driven offshore outsourcing solutions to global companies since 2002. We have created value for our customers in U.S, U.K and other parts of the world by providing quality and cost-effective services ahead of schedule. Our customers have been able to give their business a competitive edge with the benefits that we offer. Outsource to Flatworld Solutions and experience risk-free offshore outsourcing.
Must-read articles for anyone learning about or interested in outsourcing.
Despite overwhelming advantages, outsourcing does have a few disadvantages too.
While mostly positive results arise from outsourcing, be aware of a few possibly negative consequences.