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Overview
Flatworld Solutions addressed the needs of 2 small-sized companies for accounts receivable and claims management services
Customers
A law firm – CA and
A computer repair firm – AK
Customers’ Challenges
- A huge number of bills had to be generated every month; 80% of the total number of bills were to be generated in the first week of the month
- Submission of bills and management of claims had to be maintained online
Flatworld Solutions’ Back-Office Services Provided
- Flatworld Solutions ensured that the bills were generated on the first day of every month
- The bills were sent to the customers by mail/fax
- Bills were submitted online and a follow up on claims was conducted
- The companies’ receivables were tracked
Impact on Customers’ Business
- Flatworld helped the companies cut down manpower and other costs considerably
- The turnaround time was improved significantly
- The increase in load, in terms of the large numbers of bills to be processed, was managed in efficiently
