Technical Support Outsourcing

Seize every opportunity to serve your customers better, expand contact opportunities, and acquire new customers with our Technical Support Call Center Services

Are you striving to serve your customers better, but are bogged down by the constantly increasing customer expectations? Are you grappling with under-skilled resources who either lack technical expertise or communication skills? Outsource call center support services to strike a balance between catering to increasing customer expectations and delivering value.

As an experienced technical support call center services company, we offer product/software-related troubleshooting, network support, and pre-/post-sales technical help desk services, among others. Leverage our skilled resources with technical knowledge and brilliant communication skills to provide responsive services to your customers. Outsourced technical support call centers serve as your proactive partner who equips you with the right blend of tools, technologies, and people to improve your customer journey and enhance customer satisfaction.

Call Center Support Services We offer

Today, 24/7, 365 days multi-level technical support is crucial to address customer issues promptly. So, we deliver Tier 1/Tier 2 help desk support for distributed and campus-based users, business application support, shrink-wrapped application support, managed services, and high-end technical support, among others. Our strategic call center technical support services include -

1. Remote IT Support Services

   

   Provide personalized IT support to your customers to help them troubleshoot technical glitches with our professional services.

2. Customer Sales and Support Services

   

   Deliver quick and efficient support with payment processing, resolving billing issues, order processing/provisioning, and sales support.

3. Email Support Services

   

   Serve your customers across the communication platform of their choice without the need for elaborate calls with our email support.

4. Chat Support Services

   

   Quick chat support provides your customers with the luxury of getting their technical issues resolved instantly without getting into detailed conversations.

5. Pre-sales Support Services

   

   Be it lead generation and qualification, customer analysis, or information provision, we have got you covered with our pre-sales support.

6. Post-sales Support Services

   

   Score brownie points for remote technical support with timely problem resolution, installation support, warranty support, return authorization, desktop support, and application support.

7. Enterprise Technical Helpdesk Services

   

   Improve knowledge management and provide application support, reporting support, software support, and trouble ticket management with our enterprise-specific services.

Call Center Software we use

Our Call Center Portfolio

Have a look at the call center services portfolio provided by the experienced team at Flatworld Solutions.

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Call-based Technical Support in Philippines

Call-based technical support is one of the major needs of any business today, as it enables remote employees to get the required IT support in time and provides toll-free technical support to customers. Our technical support agents at Philippines are adept with all the necessary technical knowledge to provide efficient support.

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What Makes Us the Preferred Provider of Call Center Technical Support Services?

Outsource call center customer support services to benefit from the following -

• High-quality Services

  We follow stringent call quality monitoring to ensure your customers get the right responses on time every time.

• Complete Data Security

  We have multiple data security measures to ensure your confidential data remains safe with us and mitigate risks of data breaches.

• World-class Infrastructure

  We have a pool of experienced professionals who work in a sophisticated IT-enabled call center infrastructure to deliver quick, efficient, and personalized assistance to your customers.

• Shorter Response Time

  We provide 24/7 technical support services within the agreed response times, as specified in the SLAs.

• Skilled Resources

  Our team leverages the power of knowledge banks, technical resources, and competency centers to come up with relevant and timely online computer support services.

• Streamlined Business Processes

  Our technical support consultants work closely with the client's teams to develop innovative solutions for resolving the technical issues of their customers.

• Flexible Pricing Model

  As technical support call requirements are unique and highly specific, we have competitive pricing options where you will be billed based on your requirements.

Additional Services You Can Benefit From

Client Success Stories

FWS Delivered Chat Support to a Leading UK-based Packers and Movers Firm

A leading UK-based packers and movers enterprise required high-quality chat support and lead generation services. We provided accurate and cost-effective services.

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FWS Delivered Valuable Lead Generation Services to a Reputed Financial Services Provider

A leading financial services provider was looking for actionable leads to enhance their sales. We provided cost-effective and timely services to the client.

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Choose Our Technical Support Outsourcing to Achieve the Best Results

Despite self-explanatory protocols and user manuals, customers often tend to run into unexpected challenges while leveraging your offerings. Providing timely support to troubleshoot such issues on time is crucial to retain existing customers and acquiring new ones. When you outsource call center support services to us, we provide you with the necessary support to -

• Instantly address pressing issues of your customers
• Answer customer calls outside business hours
• Deliver hotline support during maintenance
• Notify customers about planned disruptions in your services

Communicate with your customers seamlessly, deal with their queries, and boost the resolution rate with our technical support call center services.