In the midst of the Covid pandemic affecting the whole world, Flatworld team has rallied around minimizing service disruptions for our customers, while ensuring the safety and security of our employees and the community.
We have over 3500+ team members working remote, all managed within a week. Read more
We are passionate when it comes to solving our customer challenges, and do it by providing the best possible customer support and most affordable rates
Are you handling your client concerns with 24/7 customer support? Are you feeling ominous with limited capacity to juggle between multiple support requests? Fret not, we understand your growing pain and are here to provide the best customer support services you can afford. In business, there can always arise issues that warrant a swift resolution. Whether is buggy products or support issues, we believe in being equipped to handle any inquiries around-the-clock. Ergo, we have set an example as the greatest customer service support provider.
At Flatworld Solutions, we have put us in the shoes of businesses that needed a robust customer support services. In all encounters, we have turned uncomfortable situations into a success. All that because we have what it takes to redefine the relationship with customers. Be it chat support, remote IT support, email support, or more we have you covered.
Customer Support Services We Offer
Flatworld Solutions has 16 years of experience in serving clients across various industry segments. Therefore, we understand the importance of helping every distressed customer who is critical to your brand image. Our customer service support includes -
1. Technical Support Flatworld Solutions can provide cohesive customer technical that takes care of evolving technology and increasing cost of operations in a 24/7 environment. If call center technical support is handled by fairly experienced staff, it can pinch your wallet but not with us. We have a high-end remote network and adept team of call center technical experts to handle information in a safe and economized manner. Our versatile customer service support technology-empowerment, network support, service integration, and much more.
2. Remote IT Support In a connected business environment, the technical glitch can occur unanticipated but hiring a full-time IT staff can be expensive. This is where outsourcing remote IT customer support services can make sense to your business. We can deal with any disruptions that occur within your computer hardware, software, or the network. We can provide full-fledged corporate remote helpdesk to troubleshoot any IT issue that is detrimental to your business performance.
3. Retail BPO Support Services Our team at Flatworld Solutions has the required skills and expertise to handle your retail BPO support service needs. We leverage the latest tools and technologies to deliver top-quality services within quick turnaround time.
4. Complaint Management Services We have the required skills and expertise to handle all your complaint management requirements in a hassle-free manner. We have the required resources to provide clients with high-quality and efficient complaint management services within a quick time.
5. Toll-free Customer Support We can help your customers reach you more conveniently using the toll-free customer support number. This way, the call charges need not be borne by the caller. This will not only increase customer interactions but will also entice customers to reach you through a preferred channel. Our toll-free customer support will provide an excellent recall value for your business apart from enhancing your local and international reach.
6. Email Support Email is the bread and butter of customer relationships and it can transpire into tangible benefits for both businesses and customers alike. Our email support is the answer to all non-voice needs of call centers. If you receive a bulk of emails from customers have and no means to promptly respond with individualized messages, we have just the solution you need. When you outsource customer support services, we can put an end to your concerns by responding to emails on your behalf. This will help you channel your efforts on other key areas while enjoying customer loyalty.
7. Live Chat Support Outsourcing customer chat support services can let you focus on other areas of business where your attention is an utmost necessity. FWS' chat support can elevate your sales chart and enhance ROI. Additionally, it also minimizes your operational expenses to convert potential customers. We can maintain detailed chat transcripts that will help you make sound marketing decisions.
8. Social Media Customer Support We will help you listen to what your customers have to say on social media. Our social media customer support will capture and consolidate conversations from all digital channels. Therefore, enabling you to provide a personalized service experience to patrons in the social media circles. We strongly believe that the dawn of individualized social media response is here to stay to replace the bot-driven engagement. Therefore, leading to greater sales and customer loyalty.
9. Customer Interaction Your customer interaction approach says a lot about your business. So it's imperative to have the best agents begin customer interaction programs for building trust and ensuring the return of customers. So what if you don't have the infrastructure or funs to set up one? We'll there where you need to outsource customer interaction to specialists like us, which is good for productivity and cost-benefits.
10. Order Tracking and Status Enquiry Customer Support If you can't keep track of orders from one end to another, we'll offer you tracking services where our experts will track your created orders until fulfillment. We offer status enquiry services where we ping the sender and logistics partner for the ETA and updates.
11. eCommerce Customer Support We make your customer experience one of the best by being available, courteous, and empathetic while solving eCommerce related issues. Our eCommerce customer support will help you retain your best customers and keep them closed.
12. Video Chat Customer Support You can start visual engagement with customers to understand their concerns and provide a relevant solution. Our video chat customer support will add a human touch to the engagement with clients so that it sets a precedent to build strong business relations.
13. Multi-channel Support We will help your customers find more ways than one to convey their concerns about your business. We will provide a robust way for clients to connect and share their issues by understanding their convenience in using support channels. The highly individualized multi-channel support will make your business capable of handling nearly all challenges without fuss.
14. Retail Customer Support Services Our team at FWS has the required skills and expertise to handle all your retail customer support service requirements. We make use of the latest tools and technologies to deliver top-notch services to clients within a quick time.
15. Railway Logistics BPO Services If there are gaps in your railway logistics management, we can help you enhance productivity and have a buffer in operating margins even if the market for freighting cargo is volatile. Our team has vast experience in cutting out solutions to protect your railway logistics from the financial loom.
16. Multilingual Call Center Services One of the hurdles facing global businesses is communicating with clients who don't speak English. So there is the need for multilingual staff proficient in local language and the culture to avoid embarrassing encounters. If you make do with AI and online translation tools, the results may not be as effective as having a human linguist who has emotions to his or her advantage.
17. Loyalty Program Management Treating your loyal clients better is the key to a successful customer-driven business. If you are not sure how to work out the loyalty management programs, outsource the same to our professionals. We’ll ensure that your loyal clients are happy by rewarding them from time-to-time to ensure good client relations.
Industries We Cater To
We have the required experience and skills to work with clients from different industries and verticals. Some of the key industries we cater to include, but not limited to -
Why Should You Outsource Customer Service Support to Flatworld Solutions?
Flatworld Solutions is deeply committed to offering its expertise, technology, and infrastructure to handle customer support challenges faced by businesses. We thoroughly understand your consumer concern and serve reliable customer support services on your behalf. Here are the reasons why we are the best customer support services in India -
Flatworld Solutions provides transparent customer service support that also complies with the ISO 9001:2015 standards. We always take time to innovate and enhance our service to bring more value to your business.
The customer support services we provide are affordable to most businesses whether big or small. Our modest pricing does not imply low-quality. We take great care to ensure 100% satisfaction for your concerned clients.
Outsourcing customer service support to FWS can free you from owning expensive technology and real estate to run your call center operation. We already own a sprawling office that is readily equipped with every key resource and infrastructure. This enables us to begin handling your call center operation in no time.
We have highly specialized agents who handle calls, email, video chat, and text conversations with your customers. Our professionals follow the standard communication etiquette that is ingrained in your business philosophy while engaging with your customers.
Quick Turnaround Time
We work with agility to handle your customer support requirement. Our trained staff can operate at different time zones to deliver services you can count upon anytime, anywhere.
Requirements in business can evolve unexpectedly and we understand that it is important for businesses to expect flexibility to scale their requirement. If you prefer a partner who is flexible to scale, then look no further.
SPOC for Customer Support Services
Flatworld Solutions understands the pain of customers who are forced to wait before they can reach a concerned agent. Therefore, we assign a single point of contact to every client we serve so that their concerns can reach us quicker.
Our support teams are scattered in over 3 contents around the world. They are highly available to take inbound communications from the client's preferred time zone. We offer round-the-clock support to passionately serve those who need help.
Client Success Stories
Provided Telecalling Lead Generation Services to a Leading Financial Firm
We helped a top financial company to realize its business goal with telephonic lead generation. The service was provided in a quick TAT and yielded expected ROI.
Respect to Flatworld Solutions on the level of delivering us the best quality agents in the industry, that not only help our business to grow but also assist our clients on all possible levels. What we have experienced with Flatworld Solutions is that we are dealing with a company that is dedicated, dedicated to delivering us with the best possible service and devotion.
Outsource Customer Support Services to Flatworld Solutions
Customer support is a service passionately provided by Flatworld Solutions among other call center services. We have a capable team and infrastructure to keep up with your evolving needs from local and international locations. With 16 years of experience in call center solutions, FWS had earned the stripes for providing reliable services to keep your business performance in an optimal state. Whether it is B2B or B2C we have solutions that are suitable for all business challenges in running an efficient customer care service.
Affordable customer support services are just a click away. Hurry! Get in touch with us now.