Outsource Mortgage Lead Generation - Call Center Services

Today's customer is more demanding than ever. 24/7 services are a norm in the global marketplace. With the mortgage industry rising on a new wave, it is essential to provide additional channels of communication for your customers, in order to establish the credibility of your mortgage operations.

At Flatworld, our mortgage lead generation services strive relentlessly to make your business profitable.

Our call center services for mortgage lead generation include:

1. Mortgage Lead Generation for Refinance

A large part of your targeted customers could have mortgages that they are currently repaying.

• Our agents call these targeted customers primarily with refinance options for their existing mortgages.
• Our agents gather information about the customers' existing mortgage. The gathered information will throw light on whether the customer can be offered a refinance option.
• Along with refinancing their existing mortgage, other services such as term reduction and debt consolidation can also be offered (subjective to your service offerings).

Outsource Mortgage Lead Generation to Flatworld now.

2. Mortgage Lead Generation with Live Transfers

The practice in this type of mortgage lead generation is to make live transfers from an interested customer directly to your loan officer without any loss of time.

• Our agents make calls to customers who are on the given database.
• When the customer is positive, the call is transferred to the concerned loan officer. The gathered information will throw light on whether the customer is a potential refinancer.
• This transfer is usually a warm transfer (our agent introduces the customer directly to your loan officer over the phone line rather than putting him in the queue). The agent's role on the call is over and the loan officer takes on from there.

We have an interface through which customer information is delivered to the loan officer in a matter of minutes while the agent transfers the customer to him.

Transfer your Mortgage Lead Generation to Flatworld now.

3. Mortgage Lead Generation through Customer Service Calls

This is when an ordinary customer service call made by the customer is converted into a mortgage lead.

Our agent resolves the customer's queries and caters to the purpose of his call.

Then our agent pitches for a mortgage sale.

This type of mortgage lead generation is a combination of mortgage lead generation for refinance and mortgage lead generation with live transfers.

• The agent collects information from the customer regarding his current mortgage.
• The agent then presents the refinance and other offers such as term reduction, debt consolidation and/or any other service specified by you.
• When the customer shows an interest the call is transferred to a loan officer.

In this way we can generate mortgage leads through inbound customer service calls as well.

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Additional Services for Mortgage Lead Generation

This involves all the steps taken by a lending institution from the time a mortgage loan application is received to the time the loan is closed and placed on the books, including taking the application, conducting the credit investigation, evaluating the loan terms and other steps.

We at Flatworld, serve as the bridge between the end customer and the lending institution. This lending institution could be a bank or building society.

Contact Flatworld for expert Mortgage Loan Processing Services .

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We work across all Time Zones

We target customers from a cold list or hot list provided by you or created by us keeping in mind your specifications. Your specifications could mean that we target only customers who are in a particular state, time zone etc. We can provide mortgage lead generation services across all time zones including the four US time zones from EST to PST.

We, at Flatworld have six years of hands-on experience in the outsourcing industry. Outsource your mortgage lead generation to us for roaring business.

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Flatworld's comprehensive Mortgage Services help companies in the Mortgage Industry to reduce paper work and respond to customer needs in quicker turnaround time.