We have really enjoyed having Flatworld on our team. You guys have done excellent job. Thank you for your hard work.
- CEO of a billing company in east coast
Excellent Beautiful, Thank you - I am very pleased and hope to do more business with you.
- CEO Medical billing company
Case Study on Full Service Billing by using Medisoft
Our customer is an internal medicine practice situated in Florida.
The customer approached Flatworld Solutions to manage their Full Service Billing. Our customer was facing the following problems:
- Their billing was never completed within 24 hours
- They experienced a sharp decrease in collections
- Their in-house billers were providing poor quality work
- Their AR was in a very bad shape
When our customer approached us with these problems, we promised to show the customer an improvement in their collections.
- We were asked to provide Full Service Billing using Medisoft
- We were required to handle an average of 1000 claims per month
We took the following initiatives to improve the productivity and collections of this customer:
- We provided the customer with a dedicated team and account manager to handle the customerís account
- The Flatworld team consisted of an AR expert and full time medical billers and medical coders
- We followed-up on all the denied claims of the customer
- The customer was facing problems with BCBS and was unable to send claims electronically. Because of this, it took them 2 months to receive their payment when submitted through paper. We helped the customer resolve this issue by helping them get their payment within 3 weeks
This customer was able to leverage the following benefits by outsourcing their medical billing functions to Flatworld Solutions:
- We bought down the average AR days from 141 to less than 40 days
- We increased the collection percentage from 60.6% to 75.5%
- We worked on their old AR and thereby collected money for the customerís practice
- The customer was able to increase their patient base from 600 to 1000, as the customer was able to focus more on patient care
- The customer experienced a regular flow of patient payments after we started providing services
- Since we conducted a QA on all the claims before submitting them to the insurance company, our customer was able to see an increase in their cash flow
Please see the following graphs below.
|Progress since we started
|Collections % (2008 vs 2004)
|Average A/R Days
|A/R over 90 days as % of total
Pricing is a critical factor to consider before outsourcing. Our pricing model allows you to keep your costs in control.
Read Case Studies to find out how we helped our clients with Healthcare Services.
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