Data and Document Management Customer Testimonials

We are a digital communications agency based in London. Three years ago we were asked by our client, a major consumer internet portal, to moderate message boards on a number of public channels ranging from news to entertainment, and take action with any offensive postings. As this needed continuous, careful moderation throughout the day and night there was a need to enlist help from a specialist partner.

Flatworld were recommended by one of our divisional companies, and after much research of moderation companies in the UK and overseas, we chose Flatworld as they presented themselves professionally, understood our needs and were able to deliver and be ready to start as soon as possible. We visited Flatworld at their offices in Bangalore and were introduced to staff that would manage the project on an ongoing basis and staff who would be moderating. We produced training documentation and took them through the process of what to expect, how to moderate, and the reporting process. Flatworld have followed the guideline processes correctly throughout the project over the past three years, reporting any incidents accordingly and communicating with us efficiently, ensuring the portal is non-offensive.

“Working with Stylus has been a great experience. They quickly learned our line of business, adapted to our requirements and has consistently performed well. They’ve also gone above and beyond their duty. They’re reliable. A wonderful partner.

"Outsource2india.com and Flatworld Solutions get great results! Their team is efficient and professional and has helped me to grow my business tenfold!"

"The team at Flatworld that supports various departments in our head-office in Massachusetts is excellent. It consists of very dedicated and motivated individuals. They are always pleasant to work with, and are quick to learn new tasks. They have the right mix of technical knowledge and business acumen. They have become an integral part of our daily operations. Over the last year, we have found Flatworld to be a good partner to work with as we grow and continue to execute this successful business strategy."

"We are most pleased and satisfied with our team at Flatworld. They have proven that a small business such as ours can take advantage of the great benefits of outsourcing. We are consistently surprised and impressed by the intelligence, adaptability, and communication skills of the team allotted for our work. We are now looking for other items or processes where we can utilize your company's services."

"I am more than pleased with the way the project has turned out, and with the overall experience itself. I have been raving about your company to everyone I know, and I will definitely be sending you more projects in the future."

"I am VERY impressed with the level of communication between our two organizations. It calms MANY of the fears I had when first entering into this agreement."

"I think the redo was a good improvement. The hardest sample you did is very good and looks better then I could do here."

"Although we have been working together for just over a month, the work is already being completed quickly and diligently, and is mistake-free. You have been increasing the speed with which you do the work, on a daily basis. I am very happy with your performance and anticipate turning over more of the back office work to you."

"There were actually two companies that bid the same rate, but your completion in two weeks beat them by two weeks!"

"Thank you for your quick response - so quick that I decided not to request a quote from another company!"

"Considering the difficulty level of the sample that I sent, I would say that the project was very well done. Also, the turnaround time on that job was outstanding."

"The work is beautiful. I am very impressed. As for the questions, nothing needs to be changed from the current general approach. Terrific job!"

"I appreciated the immediate phone call from you and the clarifications. Thank you very much. I am already impressed with your organization and look forward to working with you in the future."

"I just wanted to write back and say that you did excellent work in finishing the QA files when we needed them. I was able to get everything I needed generated and sent out to the East Coast in time for their workday, and it looks like we will finish in time to get the final files sent out today. I am very pleased with your effort, especially considering you just came out of a holiday weekend."