Software Maintenance and Support Services from Flatworld

Flatworld delivers software maintenance and support services that ensure that enterprise systems are up and running at optimum capacities and are totally defect free. Flatworld's application maintenance and support solutions range from optimizing system capabilities and adding enhancements to detecting and fixing errors and transitioning to newer platforms.

Companies are increasingly spending more on application maintenance than on actual development or procurement of applications. In fact, recent studies indicate that technology companies spend as much as 70% of their IT budgets on the maintenance of software and on corrective activities. In larger organizations, legacy systems and applications from various acquisitions and mergers add to the complexity of maintenance and support.

As a result of this, IT departments of large companies have often been reduced to helpdesks overloaded with the routine maintenance of software. They are left no time for development or deployment of new systems.

Outsource your application software maintenance to Flatworld and optimize the functioning of your IT department.

Software Maintenance Process: Flatworld's Methodology

We follow a well-defined and scalable maintenance process to ensure that the focus is as much on preventive maintenance as on corrective support. Flatworld has consistently promoted preventive maintenance best practices at our customer sites and to this end we strongly advocate to organizations:

• Rigorous documentation and processes at the development stage of software
• Knowledge sharing on enterprise applications
• Transparent development methodologies
• Knowledge repositories on enterprise applications
• Streamlined ongoing preventive maintenance efforts
• Minimize scope for large scale system errors and corrective action

Our customers are assigned captive teams with dedicated project heads and team leads to design and deploy complete software maintenance strategies and provide ongoing support. Our dedicated software maintenance and support teams log and track service requests 24x7and offer round-the-clock troubleshooting and real-time resolution of all problem areas.

Flatworld ensures that our services optimizes application performance and brings down your TCO (total cost of ownership) on software.

Flatworld's Software Maintenance Solutions

Flatworld offers request based software services, application enhancements, post-release support, bug fixing and operational and helpdesk support. Flatworld transitions customers from legacy mainframe and customer-server based systems to web-based and more current applications. We also extend maintenance services for leading software package users.

Flatworld supports customers with dedicated and structured software maintenance teams that provide both onsite maintenance as well as remote access help through web and telephone. From bug fixing to long term total application maintenance engagements, Flatworld's software maintenance solutions include:

• Preventive maintenance to forestall problems
• Enhancements to improve performance of applications
• Packaged software maintenance
• Custom application maintenance
• Long term maintenance engagements
• Website maintenance
• Helpdesk support
• Bug Fixes
• Defect Resolution
• Change request handling
• Configuration management
• Status reports

Partner with Flatworld to ensure that your systems are current, compliant and defect-free.

Contact Flatworld for professional, skilled and cost-effective Custom Software Development Services, Software Testing Services and Software Product Development Services.

Benefit from Flatworld's Application Software Maintenance Services

Flatworld's superior software maintenance services are characterized by reduced down-time with minimal disruption to workflow and productivity. While adding enhancements to applications or migrating to new platforms, we extend training and support to user groups and ensure that employee output levels are not obstructed during the learning-curve. At Flatworld, software maintenance is viewed as a proactive function and our team of maintenance experts especially focuses on preventive maintenance of IT systems.

Customers benefit from our services in the following ways:

• Integrate applications with newer technologies
• Focus on preventive maintenance
• Migrate applications to new and emerging technologies
• Enhances stability
• Improved efficiency of mission-critical applications
• Focus on new product development and core functions
• Reduced Total Cost of Ownership (TCO)

Let Flatworld take care of your application maintenance as you focus on new product conceptualization and core competencies.

Make Flatworld your Preferred Software Maintenance Partner

Flatworld's robust, scalable software maintenance models offer you 24x7 problem diagnosis and resolution. We deploy onsite maintenance teams as well as web and telephone accessed services. Align your enterprise applications to shifting technologies and changing business needs through our software maintenance and support services.

Outsource software maintenance services to Flatworld now.

Read more about outsourcing web enabling legacy applications services to Flatworld.